Returns & Refunds

Our Policy

Due to the nature of our products (incense, tea, soap), we can only accept returns on unopened, unused items in their original packaging.

Eligible for Return

• Unopened products
• Within 14 days of delivery
• Original packaging intact
• Proof of purchase

Not Eligible for Return

• Opened incense, tea, or soap (hygiene reasons)
• Products used or damaged by customer
• Items returned after 14 days

How to Return

1. Email hello@jikan.au within 14 days of delivery
2. Include your order number and reason for return
3. We'll provide return instructions
4. Customer pays return shipping (unless item arrived damaged/incorrect)

Refunds

Once we receive and inspect your return:

• Approved returns: Refund issued within 5-7 business days
• Refund goes to original payment method
• You'll receive email confirmation

Damaged or Incorrect Items

Contact us within 48 hours of delivery at hello@jikan.au with:

• Order number
• Photos of damage/incorrect item
• Brief description

We'll arrange replacement or full refund immediately (including return shipping).

Change of Mind

We accept change-of-mind returns on unopened items within 14 days. Customer pays return shipping.

Exchanges

We don't offer direct exchanges. Please return for refund, then place a new order for your preferred product.

Questions?

Email hello@jikan.au — we respond within 24 hours.